Returns & Refunds

At Shopping Saints, we want both you and your pet to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our policy below to understand how we handle returns and refunds.

1. Return Eligibility

We accept returns within [14 / 30] days of delivery if the item is:

  • Unused and in its original packaging

  • In resellable condition

  • Accompanied by the original receipt or proof of purchase

Non-returnable items include:

  • Perishable goods (e.g. pet food, treats, supplements)

  • Personalized or custom-made products

  • Final sale or clearance items

  • Used grooming or hygiene products (e.g. brushes, litter boxes)

2. How to Initiate a Return

To start a return, please contact us at with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos, if the product was damaged or incorrect

We’ll respond within [1–2 business days] with return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong product.

  • We recommend using a trackable shipping service, as we’re not responsible for lost return shipments.

  • If approved, a return address will be provided via email.

4. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [5–10 business days].

  • If your refund is late or missing, check with your bank or credit card provider first before contacting us.

5. Exchanges

Need a different size or product? Contact us to request an exchange. If the item is in stock, we’ll ship it once your return is received and approved.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described, contact us within [5–7 days] of delivery. Include photos and your order number. We’ll make it right by issuing a refund or sending a replacement.